Mail Center Knowledge Base
Customer Management

Deactivating a Renter

Circumstances may come up where a Renter's account needs to be temporarily deactivated. This will prevent the renter from being able to log in, and is often used if a renter's credit card is declined.

Step-By-Step Guide

Click Customers from the top menu
Click Renters from the side menu and select the Renter's name
Under the Details sub menu, click the Active button on the bottom of the page to deactivate the Renter's account
A Renter is not unassigned from their mailbox when their account is deactivated. This means the renter will still be charged for monthly fees.