Mail Center Knowledge Base
Customer Management

Deactivating a Renter

Circumstances may come up where a Renter's account needs to be temporarily deactivated. This will prevent the renter from being able to log in, and is often used if a renter's credit card is declined.

Step-By-Step Guide

1
Click Customers from the top menu
2
Click Renters from the side menu and select the Renter's name
3
Under the Details sub menu, click the Active button on the bottom of the page to deactivate the Renter's account
A Renter is not unassigned from their mailbox when their account is deactivated. This means the renter will still be charged for monthly fees.