Mail Center Knowledge Base
Customer Management

Handling a Failed Credit Card

Occasionally, the credit card credentials entered by a renter will fail and payment will not be received. It is important to first deactivate, or "freeze," the renter's account so that they cannot continue using their virtual mailbox without paying for it. See how to freeze a renter's account Here. You will then want to contact the renter and update their credit card information. See how to update their credit card Here.