The actions a Renter can request to be taken on a piece of mail, referred to as action requests, can be customized to suit your business. This guide outlines how to turn these actions on/off. See how-to guides relating to Service Plans for details on setting up allowances and fees for action requests.
Click Admin from the top menu
Click Features from the side menu
Click Action Requests from the sub menu
Select the on/off slider buttons next to each service
It is possible to customize the services offered on a per-mailbox basis. Select the icon at the bottom of the page to do so, and note that under this setting, all mailboxes will start off with all actions turned off.