Mail Center Knowledge Base
Billing Operator Billing

Issuing Refund on Stripe

Under rare circumstances, a renter will need a cash refund of the charges made to their credit card. This must be completed on the Stripe platform, since a credit on the Anytime Mailbox platform is not the same as a full refund.

Step-By-Step Guide

Log in to your Stripe account on Stripe
Once logged in, click Payments on the side menu
Find the payment that needs to be refunded and select the ... button
Select Refund Payment from the dropdown
Select whether you are making a full or partial refund and select Refund