Mail Center Knowledge Base
Billing Operator Billing

Issuing Refund on Stripe

Under rare circumstances, a renter will need a cash refund of the charges made to their credit card. This must be completed on the Stripe platform, since a credit on the Anytime Mailbox platform is not the same as a full refund.

Step-By-Step Guide

1
Log in to your Stripe account on Stripe
2
Once logged in, click Payments on the side menu
3
Find the payment that needs to be refunded and select the ... button
4
Select Refund Payment from the dropdown
5
Select whether you are making a full or partial refund and select Refund