Mail Center Knowledge Base
Customer Management

Unassigning a Mailbox

Circumstances may come up where a Renter's account needs to be closed. This occurs when a Renter chooses to cancel their mailbox or they do not pay their invoice.

Step-By-Step Guide

1
Click Customers from the top menu
2
Click Renters from the side menu and select the Renter's name
3
Under the Mailbox sub menu, click the "setting gear icon" on the right side of the page
4
click Unassaign Mailbox in the drop down menu
If the Renter has an open balance, Anytime Mailbox will continue to attempt to collect the funds from their credit card, on your behalf