Mail Center Knowledge Base
Customer Management

Deleting a Renter

Circumstances may come up where a Renter's account needs to be closed. This occurs when a Renter chooses to cancel their mailbox or they do not pay their invoice.

Step-By-Step Guide

1
Click Customers from the top menu
2
Click Renters from the side menu and select the Renter's name
3
Under the Mailbox sub-menu, click the "setting gear icon" on the right side of the page
4
Click Unassaign Mailbox in the drop down menu
5
Under the Details sub-menu, click Delete
If the Renter has an open balance, Anytime Mailbox will continue to attempt to collect the funds from their credit card, on your behalf