Mail Center Knowledge Base
Billing Renter Billing

Removing Credit Card Lock-out

A renter is "locked out" of their account if their credit card declines. Their only option when logging in is to update their credit card information. If they update their card and the open balance clears they will no longer be "locked out".

If you want to remove the Non-Payment Lockout, please follow these instructions:

Step by Step Instructions

1
From the Dashboard, select Customers
2
Select Renters on the left menu
3
Choose a Renter
4
Select Statement from the sub menu
5
Click the Settings gear above the Date on the left side of the page
6
Select Remove Non-Payment Lockout
Non-Payment Lock Out alert is shown in red ! indicator.