Mail Center Knowledge Base
Customer Management

Adding an Authorized Recipient

A renter may request for additional authorized recipient/s on his account, even after it has already been set up. A recipient can be a person's name, or a business name.

It is your responsibility to obtain any required documents (1583 form, and IDs) for any and all authorized recipients.

Step by Step Instructions

Select Customers from the top menu
Select Renters on the left menu
Select the Renter you wish to add a recipient for
Select Mailboxes from the sub top menu
Click the Settings gear on the right side of the page and select Add Authorized Recipient
Fill in information as is needed
On the Status field, you may select Approved if you already have the recipient's documents, or Pending Approval if you don't have them yet.
A renter is billed for additional recipients based on the allowances and fees for the plan they are under. Click here for more information on how to check service plan allowances.