Mail Center Knowledge Base
Customer Management

Adding an Authorized Recipient

A renter may request for additional authorized recipient/s on his account, even after it has already been set up. A recipient can be a person's name, or a business name.

It is your responsibility to obtain any required documents (1583 form, and IDs) for any and all authorized recipients.

Step by Step Instructions

1
Select Customers from the top menu
2
Select Renters on the left menu
3
Select the Renter you wish to add a recipient for
4
Select Mailboxes from the sub top menu
5
Click the Settings gear on the right side of the page and select Add Authorized Recipient
6
Fill in information as is needed
7
On the Status field, you may select Approved if you already have the recipient's documents, or Pending Approval if you don't have them yet.
A renter is billed for additional recipients based on the allowances and fees for the plan they are under. Click here for more information on how to check service plan allowances.