Renters may ask assistance in clearing their portal when they physically pick up their mail at the local operator's location. Instead of letting them mark the items as "picked up" in their portal, we suggest you log in to the renter's portal and mark each item as "picked up". This is a great way of updating and clearing a renter’s inbox!
Click Customers from the top menu
Click Renters from the side menu, then click the renter’s name
On the left, click the small box with the settings wheel