Mail Center Knowledge Base
Mail Management

How to Handle Consolidated Forwarding Requests

Say your renter has ten pieces of mail they want forwarded and your handling charge is $5. Your renter has the option of requesting that those ten pieces be forwarded in a single envelope for one $5 charge. Unfortunately, the ATMB system doesn’t yet recognize these groupings, and processing those ten pieces will result in an automatic $50 charge to your renter, an overcharge of $45.

Ultimately, your renter needs to be refunded the overcharged amount manually.

Step-by-step guide:

1
Open the Forwarding Requests from your Dashboard
2
For the 1st piece of mail, click Add Fee
3
Calculate the total shipping fee for the entire consolidated package or envelope
4
Enter this amount and select either Add to next Invoice or Charge Now on card*
5
Click Completed
6
Open the remaining mail items, and hit Complete on each one -- DO NOT CHARGE AGAIN
7
Go to the Renter’s Statement and Post a Credit for the overcharged handling fee
  • We recommend charging the card to make sure you get the money for the shipping cost before sending the package out